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We charge 12 pence per minute from landlines and mobiles for a call to 0871 200 22 33; your phone company may add its own access charge but it will tell you about this.When anyone calls your 0871 number, the call comes into our advanced call management platform and from there the call is sent to wherever you want it to: a landline, a mobile, a Vo IP device or even an international number.
Read more We love to hear from you no matter how you choose to do it.When amending your ticket an excess fare may also be charged if there is a difference in price from your original ticket.Here’s an example: At the time of booking your journey fare was £20 but at the time of making your amendment the journey price is £27.If you prefer to write please address your letter to: Customer Services Traveline Information Limited Fifth Floor (South) Chancery House 53 – 64 Chancery Lane London WC2A 1QS Alternatively, for support on all our services including on our 0871 200 22 33 telephone service and our 84268 text service, please call us on 0114 22 11 282.Please note that this number is available during office hours and that it is for customer support and cannot give advice on travel times or fares.Your amendment charge is £12 (£5 amendment fee and £7 excess fare) Restricted and Funfare Tickets Previously called Funfare tickets, Restricted fares are heavily discounted, therefore amendments of any kind are not possible.
Funfare tickets purchased prior to 10/10/2017 can be amended, though any excess fare charged when amending these tickets can be often be more that the price of the original ticket.
Our full terms and conditions can be found by clicking here.
(opens in new window) If your ticket is refundable (Fully Flexible), it must be cancelled 72 hours prior to departure; though no cancellation fees are charged, booking and distribution fees remain non-refundable.
For advice when travelling, amendments, after sales support and to book assistance.
Please use our feedback form opposite to contact us and one of our team will get back to you within three working days.
Here you can call us, email us, get in contact on social media or use our live chat feature.